Delivery & Returns

At Worm, we believe that little things can make a big difference to the way we rest. We want your order to find its way to you smoothly, so you and your little one can settle into a little more comfort.

Delivery

Once your order is on its way, you’ll receive a delivery notification via email with the relevant shipping information.

We aim to deliver all orders within the EU region within 7 working days. If your order hasn’t arrived within this timeframe, please reach out to us at orders@wormthebrand.com, and we’ll be happy to look into it for you.

Thank you for your patience while your Worm order makes its way home to you.

Returns & Exchanges

If something isn’t quite right, we’re here to help.

Requesting a Return

If you would like to return an item, please email orders@wormthebrand.com to submit your return request. Please include your order number, the item you wish to return, and a brief reason for the return.

Our team will guide you through the next steps and confirm whether your item is eligible for a return.

Return Conditions

To help us maintain the quality, hygiene and care that goes into every Worm product, we ask that returned items:

• Are unused and in their original condition.

• Are returned in their original packaging, where possible.

• Include proof of purchase or your order number.

As our weighted pillows are designed with children's comfort in mind, we may be unable to accept returns of used or opened products for hygiene reasons, except where the item is faulty or the law requires otherwise.

Faulty or Incorrect Items

Every Worm product is made with care, and we want you to receive it in the right condition. If your order arrives damaged, faulty or incorrect, please contact us at orders@wormthebrand.com with your order number and a description of the issue. Photos are helpful where possible.

We’ll work with you to find a suitable solution in line with your consumer rights.

Refunds

Once your return has been approved and the item received and assessed, we’ll let you know the outcome. Approved refunds will be processed to your original payment method, where possible.

Please allow additional time for your bank or payment provider to reflect the refund.

Return Shipping

Unless an item is faulty, damaged or incorrect, return shipping costs are the customer’s responsibility. If we have made a mistake with your order, we’ll help arrange the appropriate return or replacement.

A Little Note

We understand that every family’s needs are different, and we’ll always do our best to approach your request with kindness and care.

For any questions about delivery or returns, please reach out to orders@wormthebrand.com. We’re happy to help.

With care,
The Worm Team